Returns & Refunds

RETURNS & REFUNDS

Every HideProject piece is made to be worn, lived in, and kept.

If you need to return or exchange an item, please make sure it meets the following conditions.

RETURN CONDITIONS

To be eligible for a return, refund, store credit, or exchange, the item must be:

Unworn

Unwashed

In its original condition

With all original tags attached

Returned in its original packaging

Items that do not meet these conditions may not be accepted.

REFUNDS & RETURNS

Egypt

Customers may request a cash refund within 7 days of receiving their order.

The refund covers the product value only. Original shipping fees are non-refundable.

The customer is responsible for the return shipping cost unless the return is due to an error, defect, or issue caused by HideProject.

After the initial 7-day cash refund period, customers have an additional 7 days to return eligible items for HideProject store credit.

This means eligible returns can be requested within 14 days of delivery, with:

Days 1–7: Cash refund

Days 8–14: Store credit

Store credit is issued for the value of the returned product only and does not include the original shipping fee.

The customer is responsible for return shipping unless the return is due to an error, defect, or issue caused by HideProject.

Once the returned item has been received and inspected, the refund or store credit will be processed within 24 hours to a maximum of 7 days.

WORLDWIDE

Customers may request a cash refund within 14 days of receiving their order.

The refund covers the product value only.

Original shipping fees, return shipping costs, customs duties, import taxes, clearance fees, and any other applicable charges are non-refundable and remain the responsibility of the customer.

Once the returned item has been received and inspected, the refund will be processed within 24 hours to a maximum of 7 days.

EXCHANGES

Size exchanges are available within 14 days of delivery, provided the item meets all return conditions.

Customers are responsible for the return shipping cost and the shipping cost of the replacement item.

If the requested replacement size is unavailable, HideProject may offer store credit or another suitable resolution.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your order arrives damaged, defective, or contains an incorrect item, please contact HideProject immediately after delivery.

You may open and inspect your package in the presence of the delivery representative.

If the issue is confirmed to have been caused by HideProject, we will cover the necessary shipping costs and arrange a replacement or appropriate resolution.

No additional return shipping charges will apply to the customer in these cases.

FINAL SALE

Underwear and sale or discounted items are final sale.

These items cannot be returned or exchanged.

IMPORTANT

Return and exchange requests must be submitted within the applicable timeframes stated in this policy.

HideProject reserves the right to refuse returns or exchanges that do not meet the conditions outlined above.

For any questions regarding your order, returns, refunds, or exchanges, please contact us through our official customer support channels.